RETURNS & REFUNDS

Last updated: August 29, 2026

We want customers to know what to expect before purchasing. This policy applies to purchases made directly through kinggrowthlounge.com.

ELIGIBILITY

Unopened and unused KGL Skin cleansing bars may be returned within 30 calendar days of delivery. Items must remain in their original packaging and be in resalable condition. Because cleansing bars are personal-care products, opened or used products cannot be returned unless they arrived damaged or an incorrect item was sent.

HOW TO START A RETURN

Email support@kinggrowthlounge.com with your order number and the item you want to return. Please wait for return instructions before mailing the product.

RETURN SHIPPING

For preference or change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are nonrefundable. If an order arrives damaged or contains an incorrect item, KGL Skin will cover the correction through a replacement, refund, or reasonable return-shipping arrangement.

REFUNDS

After an eligible return is received and inspected, an approved refund will be issued to the original payment method within 14 calendar days. Your bank or payment provider may require additional time to post the credit.

EXCHANGES

Direct exchanges are not offered. If your unopened product is eligible for return, you may return it and place a new order for the item you prefer.

DAMAGED OR INCORRECT ORDERS

Contact support@kinggrowthlounge.com promptly with your order number and details about the problem so we can review and correct the order.

CONTACT

Questions about returns or refunds may be sent to support@kinggrowthlounge.com.